| US 7,464,004 B2 | ||
| Troubleshooting to diagnose computer problems | ||
| Nicholas Das, Sammamish, Wash. (US); Jaydeep Singh, Sammamish, Wash. (US); John S. Green, Issaquah, Wash. (US); Keerti A. Rane, Bellevue, Wash. (US); Krishnaswamy J. Babu, Sammamish, Wash. (US); Raymond Arifianto, Sammamish, Wash. (US); Srikanth Malladi, Sammamish, Wash. (US); Suma SaganeGowda, Woodinville, Wash. (US); Tanvir Rahman, Mill Creek, Wash. (US); Toji T. Oommen, Sammamish, Wash. (US); Dale Edward Phurrough, Seattle, Wash. (US); Nayab Khan, Kenmore, Wash. (US); and Pramod Kamalakar Walvekar, Issaquah, Wash. (US) | ||
| Assigned to Microsoft Corporation, Redmond, Wash. (US) | ||
| Filed on Mar. 17, 2006, as Appl. No. 11/377,997. | ||
| Prior Publication US 2007/0220036 A1, Sep. 20, 2007 | ||
| Int. Cl. G06F 11/00 (2006.01) | ||
| U.S. Cl. 702—188 | 13 Claims |
| 1. A method for obtaining data, comprising:
customizing a data collection plan for a particular situation on a client device;
transmitting said customized data collection plan toward a location for said client device;
receiving said data collection plan at said client device, said data collection plan includes a set of data collection items;
allowing a user to select one or more of said data collection items;
collecting data according to said selected data collection items; and
uploading said collected data to a data store associated with a diagnostic service.
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