US 7,574,373 B2
Public sector value model
Lisa H. Neuberger, San Francisco, Calif. (US); Timothy P. Rogers, South Boston, Mass. (US); Greg Wilkinson, London (United Kingdom); Greg Beales, London (United Kingdom); Jonathan Garbutt, London (United Kingdom); Nicholas Martin Stevens, London (United Kingdom); George F. Chaplin, Suwanee, Ga. (US); Fiona Sharples, Bucks (United Kingdom); Sajaad Jetha, Surrey (United Kingdom); Nicholas Marren, London (United Kingdom); Thomas P. Leary, London (United Kingdom); Mark Younger, London (United Kingdom); Emma Jones, London (United Kingdom); and Christopher Lane, Winchester (United Kingdom)
Assigned to Accenture Global Services GmbH, (Switzerland)
Filed on Sep. 16, 2003, as Appl. No. 10/664,797.
Claims priority of provisional application 60/426503, filed on Nov. 15, 2002.
Prior Publication US 2004/0128187 A1, Jul. 01, 2004
Int. Cl. G06F 17/60 (2006.01)
U.S. Cl. 705—11  [395/211] 46 Claims
OG exemplary drawing
 
15. A method comprising:
accessing, from electronic storage, a public sector value model that corresponds to a public sector organization and that defines:
at least two outcome measures that each correspond to a non-monetary social benefit achieved by the public sector organization,
weightings that correspond to each of the outcome measures and that define a relative weight given to the corresponding outcome measure, the weightings reflecting relative significance of the corresponding non-monetary social benefit to public value provided by the public sector organization, and
at least one cost-effectiveness measure that relates to costs incurred by the public sector organization in achieving the outcomes and that includes reduction of variable cost, reduction of fixed cost, and increase in asset efficiency;
obtaining, using a computer processor and from public data sources, performance measurements corresponding to the at least two outcome measures, the performance measurements being indicative of the public sector organization's level of achievement of the non-monetary social benefits corresponding to the at least two outcome measures;
obtaining, using the computer processor, cost measurements corresponding to the at least one cost-effectiveness measure, the cost measurements being indicative of the public sector organization's variable costs, fixed costs, and available assets;
computing, using the computer processor and applying the public sector value model, a performance value by removing impact of exogenous factors on the performance measurements corresponding to the at least two outcome measures and applying the corresponding weightings to the performance measurements, the exogenous factors being factors that affect the performance measurements corresponding to the at least two outcome measures, but are not the responsibility of the public sector organization;
computing, using the computer processor and applying the public sector value model, a cost-effectiveness value as a ratio of the computed performance value and an operating cost of the public sector organization determined using the obtained cost measurements;
determining, using the computer processor, a relative public performance measure of the public sector organization based on the computed performance value, an average performance value relevant to the public sector organization, the computed cost-effectiveness value, and an average cost-effectiveness value relevant to the public sector organization;
generating, using the computer processor and based on the determined relative public performance measure of the public sector organization, a public sector value matrix that graphically reflects the computed performance value for the public sector organization relative to the average performance value and that graphically reflects the computed cost-effectiveness value for the public sector organization relative to the average cost-effectiveness value;
comparing, using the computer processor, the relative public performance measure of the public sector organization with performance trends; and
based on the comparison of the relative public performance measure of the public sector organization with performance trends, identifying, using the computer processor, a recommendation on how the public sector organization can improve the relative public performance measure,
wherein removing the impact of exogenous factors on the performance measurements corresponding to the at least two outcome measures comprises developing a final performance score for each of the at least two outcome measures that takes into account an understanding of a relationship between key socioeconomic factors and the non-monetary social benefits that correspond to the at least two outcome measures.